For Companies
Can Vein move money or change my books?
Can Vein move money or change my books?
No. Every connection is read-only. Vein can read balances, transactions,
payroll, and ledger data, and it cannot move money, alter your ledger, or
run payroll. See Connect a data source.
Does Vein see my bank login?
Does Vein see my bank login?
No. Connecting hands you to the provider’s own login: Plaid Link for banks,
an OAuth screen for QuickBooks, Stripe, and Gusto. You authenticate with
them, not with us, and we never receive those credentials.
Two providers report different revenue. Which one is right?
Two providers report different revenue. Which one is right?
Both, usually. Stripe counts what it processed; QuickBooks counts what you
booked, and timing, refunds, and fees move the number. Vein flags the
conflict and asks you to pick, per metric rather than per provider. See
when two sources disagree.
I sent a report with a mistake. Can I edit it?
I sent a report with a mistake. Can I edit it?
No, and that is deliberate: an investor’s copy should not change under
them. Send a corrected report instead. Reports are frozen at the moment you
send them, which is also why later metric changes never rewrite history.
Does a data room stay up to date on its own?
Does a data room stay up to date on its own?
No. A data room links a report you have already sent, so it shows what that
report showed. To share newer numbers, send a new report and create a room
against it. See Share a data room.
What happens if I disconnect a provider?
What happens if I disconnect a provider?
Future syncs stop. Metrics already derived from it stay, and reports you
have already sent keep the numbers they were sent with.
How do I add a teammate?
How do I add a teammate?
Invite them from Team Management in Settings, choosing the role they should
have. What each role can and cannot do is set out in
Roles and permissions.
For Investors
What is the difference between a report request and data access?
What is the difference between a report request and data access?
A report request produces one document, assembled and reviewed by the
company before it is sent. Data access is a standing permission to read
named data as it changes. Most relationships want the first on a schedule
and the second rarely.
Why is my Intelligence feed empty?
Why is my Intelligence feed empty?
Because the reports you have received carried metrics but no written
updates. The feed is built from the qualitative sections of submitted
reports, so it fills as companies include them. See
Portfolio intelligence.
Can I ask several companies the same thing at once?
Can I ask several companies the same thing at once?
Yes. One request can target multiple companies, and that is what makes the
answers comparable. Save the selection as a template to repeat it, or put it
on a schedule to send itself. See
Schedules and templates.
How current are the numbers I am reading?
How current are the numbers I am reading?
They are as current as the report they came from. Metrics inside a report
are pulled from the company’s connected systems at the time the report was
generated, then frozen when it was sent.

