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A report request is an investor asking for named metrics over a named period. It is different from an open-ended email in one useful way: the ask is structured, so you can see exactly what is wanted and Vein can pre-fill most of it from your metrics.

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Respond

1

Find the request

Requests arrive on your Reporting page under Requests, not in your inbox, and you are notified in Vein and by email. Each one shows who asked, how many topics they want, when they asked, and either a due date or “No due date”.
The Vein Reporting page with the Requests tab highlighted, showing request counts and status filters

Open the Requests tab on the Reporting page. Requests can be filtered by status: pending, fulfilled, declined, or expired.

2

Check what is being asked

Look at the topics before you start building. If the investor named metrics you do not currently produce, that is worth resolving first rather than estimating.
3

Respond

Press Respond on a pending request. The editor opens with a block already in place for each topic the investor asked for, and a counter shows how many of the requested topics you have answered. Add whatever context you want beyond the ask; a request sets a floor, not a ceiling. If you leave before you finish, the request shows Continue draft next time.Responding is limited to admins and owners. A member sees “Admin only” in place of the button and can ask an admin to respond.
4

Send it back

Sending marks the request fulfilled and attaches the report to it. If some requested topics are still unanswered, Vein lists them and asks you to confirm before it sends. The investor sees the change in their own Requests view, so nothing depends on an email being noticed.
If several investors ask for overlapping things each quarter, build the fuller version once and send it to all of them. Fulfilling three similar requests separately is the most common way companies lose an afternoon.

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If you cannot fill a request

Send what you can and say what you are withholding in a Written Update block. A partial report with an explanation is more useful to an investor than a delayed complete one, and it keeps the request from sitting open as though it were forgotten.