Where notifications appear
This differs by side of the product, which is the single most common reason people think they are not being notified at all. If you are an investor, there is a bell in the header of your Dashboard. It carries an unread count and opens the full list. If you are a company, there is no bell. Notifications appear as a panel on your Dashboard, alongside your metrics. If you work mostly from the Reporting page you will not see them until you go back to the Dashboard. Either way you can mark a single item read, mark everything read, dismiss one, or dismiss all. Dismissing removes it from the list; it does not undo whatever prompted it.What reaches your inbox
Settings has a Notifications section with a master switch and, beneath it, the individual emails. Turning the master switch off disables every one of them at once; the individual toggles grey out rather than disappearing, so you can see what you have suppressed. The individual toggles differ by side, because the two sides are told about different events.- Companies
- Investors
Data Room Activity is the only one that starts switched off. Turn it on if
you are sharing a room during a raise and want to know when it is being read;
see track data room activity for the
full visitor log.
If email is not arriving
Check the master Email Notifications switch first; it overrides everything beneath it, and it is easy to switch off while muting one specific email. If the master switch is on and the individual toggle is on, check your spam folder for mail fromvein.finance and add it to your safe senders. Nothing
about a notification is destructive to miss: every notification corresponds to
something you can also find in the product, so a lost email delays you rather
than losing the event.
