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What helps us answer faster

Say what you expected, what actually happened, and which page you were on. Those three things are usually the difference between an answer and a follow-up question. If something looks wrong with a number, tell us which metric it is and which report or page you saw it on. Knowing where you saw it saves a round trip.

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Check these first

Most of what reaches us already has an answer written down:

FAQ

The questions that come up most often.

Guides

Step-by-step walkthroughs of every flow.

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Security and data concerns

If you believe you have found a security issue, or you have a question about how your data is handled, say so in the first line and we will route it accordingly. Never include credentials, API keys, or access tokens. If we need one to reproduce something, we will tell you how to send it safely.